tg44 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the tg44 platform. When you use the tg44 website, create an account, or use our services, you are informed of and acknowledge the terms of this Privacy Policy.

tg44 believes that the privacy of personal information is a fundamental right. We collect your information only for necessary purposes and never transfer it to third parties without authorization under any circumstances. We keep your information secure at all times using SSL encryption and modern cybersecurity technology.

We may collect the following types of information for registration and service delivery on the tg44 platform:

1.1 Information You Provide Directly

When you create an account on tg44 or contact us, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Password (stored in encrypted form, never readable in plain text)
• National ID card or passport information for identity verification (when required)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and operating system version
• Login time and session duration on the platform
• Gaming history and transaction records
• Browsing behavior information collected through cookies and similar technologies

1.3 Information Received from Third Parties

For fraud prevention, identity verification, and payment processing, we may receive a limited amount of information from trusted third-party service providers.

tg44 uses your personal information only for the following legitimate purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer)
• Providing 24/7 live chat support in Bengali
• Informing you about bonuses, promotions, and VIP offers (only with your consent)
• Preventing fraud, money laundering, and other illegal activities
• Monitoring gaming patterns to ensure responsible gambling
• Improving platform performance and security
• Meeting legal obligations

tg44 generally does not share your personal information with third parties. However, information may be shared in the following limited and specific circumstances:

3.1 Service Provider Partners

Our payment processing partners (such as bKash and Nagad payment gateways) receive the minimum information necessary to complete transactions. These partners operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to provide information to relevant authorities when required by court order, government directive, or applicable law. In such cases, we will provide only the minimum information necessary to meet the legal requirement.

3.3 Fraud Prevention

Limited information may be shared with specialist agencies for cybersecurity, anti-money laundering (AML), and fraud detection purposes. This information is never used for marketing.

The tg44 website uses cookies and similar technologies to improve your browsing experience.

4.1 The Cookies We Use

• Essential Cookies: Essential for keeping login sessions active and maintaining security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, display settings, and other preferences.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the platform are used most.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may limit some platform features and affect your login experience.

tg44 applies industry-standard security technologies and practices to protect your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive information (passwords, payment details) is stored in encrypted databases.
• Two-Factor Authentication: An additional verification layer is available to protect your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorized personnel can access the necessary information.
• 24/7 Monitoring: The system is monitored around the clock to detect unusual activity.

tg44 retains your personal information only for as long as necessary. The retention criteria are as follows:

6.1 Active Account Data

While your account is active, we retain all necessary information. This data is used to provide the required services, maintain transaction history, and support customer service.

6.2 Data After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a limited period for legal obligations, fraud investigations, or dispute resolution. Once that period has passed, the data is securely deleted.

6.3 Transaction Records

Records of financial transactions are retained for a defined period in accordance with legal and regulatory requirements.

As a user of tg44, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your stored data.

7.2 Right to Correction

If any of your information is inaccurate, you can correct it by going to your account settings or by contacting our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be deleted due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can opt out at any time by informing the support team. However, important account and security notifications will continue to be sent.

To exercise these rights, contact our support team via live chat or email.

tg44 is a responsible platform. Our services are intended only for users aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is applied at the time of registration. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

The tg44 platform includes content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming). These providers follow their own privacy policies.

Payment processing may require the use of bKash, Nagad, Rocket, Upay, and banking services. These services operate under their own terms and conditions and privacy policies. tg44 is not responsible for the data collection or use practices of these third parties.

tg44 reserves the right to update or change this privacy policy at any time. In the case of significant changes:

• A notice will be published on the website
• Registered users will be notified by email
• The date of the change will be updated at the top of the page

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. It is therefore recommended that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali available directly through the platform's chat widget
• Email: [email protected]

For privacy-related requests, send your email with the subject line "Privacy Request". We will get back to you as soon as possible. Our support team is active around the clock in accordance with Bangladesh Standard Time (BST, UTC+6).

Your privacy is of the utmost importance to us. tg44 is always committed to serving you as a safe, transparent, and trustworthy platform.